BEWARE Vista-Pro components, and ebay seller Air_parts - ZR-1 Net Registry Forums

VetteMed · 07-13-2011

Consider yourselves warned... If any of you have followed my saga of A/C issues ( http://forums.corvette*forum.com/c4-t...-with-oil.html ), you already know the story, but if not, here's the summary:

Air_parts sold me an evaporator last year, for my 1991 ZR-1.
It fit, but after lengthy troubleshooting, was determined to be built incorrectly. A critical tube for routing of refrigerant was missing.
I contacted the manufacturer, Vista-Pro, to confirm my suspicion that the unit was incorrectly built.
After confirming this, I spoke with Air_Parts, who agreed to take back the defective unit and replace or exchange it.
I shipped the unit back to Air_Parts, in Arlington TX, where it sat at the post office for over 2 weeks, never to be picked up. Air_Parts claimed the post office couldn't find it -- yet any time I called the post office they told me it was waiting to be picked up.
Air_Parts has now become uncommunicative.
Vista-Pro has also ceased to return my e-mails.

Apparently, Vista-Pro was only interested long enough to get the lot numbers, after that they had no use for me.

I'll never buy another product made by Vista Pro (which includes Ready-Aire, Ready-Rad, HBx, Truck Tough, and Tractor Tough) and if you value your time and money, you'll do the same. The same goes for ebay seller Air_Parts out of Arlington, TX. You've been warned!

FU · 07-13-2011

Post up the contact e-mail address for customer service at Vista-Pro. We are all here to help one another out. There is power in numbers. This is what we do as a club.

----------------------------------------------------------------------------

Hey...."F" them. They aint going to get away with that. Lets get 'em on the matt !

VetteMed · 07-13-2011

Thanks, Frank.

EDIT: no more emails need to be sent at this time, feel free to read the thread but let's hold off on any more pressure until needed :-)

Vista Pro contact: RobertSigler, RSigler@vistaproauto.com

Quoted from last communication from Robert:
Good Morning Andrew – Your conclusion about the missing tube is correct – it is a manufacturing defect. Looking at the photos I can see that it was omitted during the manufacture. The tube needs to be in place to direct the refrigerant to the entire core inside surface, following a prescribed path through the core in order to obtain the heat transfer surface needed to fully absorb the heat from the air flowing over the exterior fins.

I believe you had mentioned that you received two units and both were in the same condition – minus the internal tube. Do you have any information that you can share about the data on the carton label(s) or tags that may be attached to the units? This will allow us to track the manufacture location and date to try to quarantine any others that may be out there. Thanks very much for your input. Have you located a correct part as yet? Let me know as I may be able to locate one for you.

Robert Sigler
(end of quoted email)

Air_Parts contact: Marah Henderson, air_partz@yahoo.com

My name: Andrew Choset

FU · 07-13-2011

Andrew , Please post your full name in the above post. Then I'll delete this post. And get a couple of e-mails right out to them.

tccrab · 07-13-2011

Emails sent, let's see what they say.

TomC
'Crabs

VetteMed · 07-13-2011

Well, it looks like you guys had some effect! Air_Parts has gotten in touch with me, they claim that they'll be sending me a UPS call tag for the evap (once USPS gets it back to me, of course), and then shipping me a replacement unit. Of course, by now, I no longer need a replacement unit, but I guess it'll be on hand in case any other Z brother needs to re-do their AC system.

ZZZZZR1 · 07-13-2011

Quote:

Originally Posted by VetteMed

Well, it looks like you guys had some effect! Air_Parts has gotten in touch with me, they claim that they'll be sending me a UPS call tag for the evap (once USPS gets it back to me, of course), and then shipping me a replacement unit. Of course, by now, I no longer need a replacement unit, but I guess it'll be on hand in case any other Z brother needs to re-do their AC system.

David

tccrab · 07-13-2011

The Brotherhood of the Beast is alive and well.

TomC
'Crabs

GOLDCYLON · 07-14-2011

Awesome.. Tight community rules =D>

07-13-2011	#1
VetteMed Join Date: Mar 2009 Location: Orlando, FL Posts: 1,828	BEWARE Vista-Pro components, and ebay seller Air_parts Consider yourselves warned... If any of you have followed my saga of A/C issues ( http://forums.corvetteforum.com/c4-t...-with-oil.html ), you already know the story, but if not, here's the summary: Air_parts sold me an evaporator last year, for my 1991 ZR-1. It fit, but after lengthy troubleshooting, was determined to be built incorrectly. A critical tube for routing of refrigerant was missing. I contacted the manufacturer, Vista-Pro, to confirm my suspicion that the unit was incorrectly built. After confirming this, I spoke with Air_Parts, who agreed to take back the defective unit and replace or exchange it. I shipped the unit back to Air_Parts, in Arlington TX, where it sat at the post office for over 2 weeks, never to be picked up. Air_Parts claimed the post office couldn't find it -- yet any time I called the post office they told me it was waiting to be picked up. Air_Parts has now become uncommunicative. Vista-Pro has also ceased to return my e-mails. Apparently, Vista-Pro was only interested long enough to get the lot numbers, after that they had no use for me. I'll never buy another product made by Vista Pro (which includes Ready-Aire, Ready-Rad, HBx, Truck Tough, and Tractor Tough) and if you value your time and money, you'll do the same. The same goes for ebay seller Air_Parts out of Arlington, TX. You've been warned! __________________ 2004 Z06/Z16 LeMans Commemorative Edition 1991 ZR-1 #302 White/Gray (sold) 1991 ZR-1 #1147 Red/Saddle (sold) Last edited by VetteMed; 07-13-2011 at 01:57 PM.*

07-13-2011	#2
FU Join Date: Mar 2004 Location: Found Member Posts: 4,346	Re: BEWARE Vista-Pro components, and ebay seller Air_parts Post up the contact e-mail address for customer service at Vista-Pro. We are all here to help one another out. There is power in numbers. This is what we do as a club. ---------------------------------------------------------------------------- Hey...."F" them. They aint going to get away with that. Lets get 'em on the matt ! __________________ Frank Urbo. NCM Lifetime member # 982 Registry Founding # 237 Last edited by FU; 07-13-2011 at 01:04 PM.

07-13-2011	#3
VetteMed Join Date: Mar 2009 Location: Orlando, FL Posts: 1,828	Re: BEWARE Vista-Pro components, and ebay seller Air_parts Thanks, Frank. EDIT: no more emails need to be sent at this time, feel free to read the thread but let's hold off on any more pressure until needed :-) Vista Pro contact: RobertSigler, RSigler@vistaproauto.com Quoted from last communication from Robert: Good Morning Andrew – Your conclusion about the missing tube is correct – it is a manufacturing defect. Looking at the photos I can see that it was omitted during the manufacture. The tube needs to be in place to direct the refrigerant to the entire core inside surface, following a prescribed path through the core in order to obtain the heat transfer surface needed to fully absorb the heat from the air flowing over the exterior fins. I believe you had mentioned that you received two units and both were in the same condition – minus the internal tube. Do you have any information that you can share about the data on the carton label(s) or tags that may be attached to the units? This will allow us to track the manufacture location and date to try to quarantine any others that may be out there. Thanks very much for your input. Have you located a correct part as yet? Let me know as I may be able to locate one for you. Robert Sigler (end of quoted email) Air_Parts contact: Marah Henderson, air_partz@yahoo.com My name: Andrew Choset __________________ 2004 Z06/Z16 LeMans Commemorative Edition 1991 ZR-1 #302 White/Gray (sold) 1991 ZR-1 #1147 Red/Saddle (sold) Last edited by VetteMed; 07-13-2011 at 08:23 PM.

07-13-2011	#4
FU Join Date: Mar 2004 Location: Found Member Posts: 4,346	Re: BEWARE Vista-Pro components, and ebay seller Air_parts Andrew , Please post your full name in the above post. Then I'll delete this post. And get a couple of e-mails right out to them. __________________ Frank Urbo. NCM Lifetime member # 982 Registry Founding # 237

07-13-2011	#5
tccrab Join Date: Oct 2004 Location: Folsom CA Posts: 1,654	Re: BEWARE Vista-Pro components, and ebay seller Air_parts Emails sent, let's see what they say. TomC 'Crabs __________________ TomC '90ZR1 #792 Honorary Pirate [B]If it ain't FUN, you're doing something terribly WRONG. [/B]

07-14-2011	#9
GOLDCYLON Join Date: May 2007 Location: Peoria, AZ Posts: 9,155	Re: BEWARE Vista-Pro components, and ebay seller Air_parts Awesome.. Tight community rules =D> __________________ GOLDCYLON - 91 ZR-1 #2014 GOLDCYLON - 90 ZR-1 #2794, 4L60e (Formerly Schrade's) GOLDCYLON - 11 CTS-V Arizona State Director 91 WHITE/BLACK #2014. 380 P&P&PCed,Ported Heads, Jeal Long tubes, Corsa Exhaust/FIKSE FM-5s /LED TLs, LED Headlights, Front Wilwood 6 piston narrowlite calipers and rear Wilwood caliper street shop mod,CNCed Coolant Pipes,TPI Cvr,Filter cover,Stainless Bolts, DRM/DOM PROM /ZFDOC mod build #102,DRLs,BMAD with stainless Debris Screen,Coplan Air Blaster, Pioneer APP Radio 4,Brey-Krause HB,Sub Bar,Fire extinguisher seat mount,DRM Coilovers,LEDs everywhere,Compass mirror (orange),V1 DIC hidden display, Homelink sun visor, Carbon Fiber top x3 and APSIS Carbon Fiber interior, APSIS CF Steering Wheel/NAPA Leather, Banski trailing arms, Guldstrand front suspension,urethane bushings from Prothane (total suspension) ZFDoc drive shaft safety loop, raptor shift light (orange),AO engineering louver front plate, Console seat cushion, 96CE seats with black custom Sheepskins, ss billet catch can,Viper remote entry/alarm,Cragar Rear Louvers,LED side louver lights, Dewitts Radiator with SPAL fans and a Woods 160 T-Stat 90 RED/BLACK #2794. 4L60e Automatic Stage V by RPM Transmission, TCI Dedicated TCM, OBX Stainless Headers, Corsa Exhaust, SAN Secondaries and Haibeck PROM, Exotic Muscle Coil overs, LED Interior Lights, LED Tail Lights, LED Headlights, 94 Sport seats with black custom Sheepskins , Cragar rear louvers, GS Front calipers, Banski Trailing arms, APSIS Carbon Fiber steering wheel, Front and Rear Baer Eradispeeds, DRLs, Guldstrand front suspension,urethane bushings from Prothane (total suspension), Dewitt's Raditor with Dual SPAL fans and a Haibeck 170 T-Stat 11 RED/GREY CTS-V