What is wrong with Auto Service these days.

[secondchance]

I finally got a set of Michelin PS2s and had them sent to a local Auto Service shop with a reputation of good equipment and knowledgeable service. I won't name names since I really don't want to mess with someone's livelihood.

However, I am so flabbergasted I had to vent somewhere:
On the positive note tire install on my 18" Fikses were done properly w/o any damage to the rim or the car and road force balance was done properly.

After the installation I was presented with their recommended service:

Brake Fluid flush - $261.97 (this was done by me with WAZOO help about a year ago and the fluid is still crystal clear)
Brake System repair - $60.50 (Driver side front rotor was installed improperly and the brake line was twisted. Came home and corrected it in 20 minutes. Why not tell me when the wheel is off and charge me for it?).
Thermostat Housing Cracked - $620.38 (no idea how they came up with this since I have no coolant leak).
Cooling System Fluid Exchange - $184.69 (I flushed and refilled with coolant and distilled water 6 months ago).
Oil Pressure Swith Replace - $210.99 (they claimed it was leaking).
Replace serpantine belt - $231.17 (really?!)
Front Wheel Bearings-repack - $1,110.86 (yeah! I need them but $1,100?)
Steering Rack & Pinion-Replace - $1,164.50 (I was told due to mileage it should be replaced).
Power Steering Flush - $122.47
Alignment - $242.00 (this would be a good idea except I elected to do this after front wheel bearing replacement)

Grand Total of "recommended service" came to $4,390.90!!!

I am a firm believer that we all need to make a living but recommending services without even verifying whether fluids are bad or not and outright false claim (cracked thermostat housing, oil pressure sender, steering rack) is outrageous!

I thought about sharing my thoughts with the manager but I figured why waste my time and get aggrevated. So, I just nodded my head and told them I will give it a thought and left.

[FU]

Well.....pull your pant's down. Those price's are out of sight !!! More than twice the price the service should be.
Not even saying about what dosent even need to be done to the car.



ps. Post up a pic. of your car with the Fikse bad boy's on it please.

[USAFPILOT]

I get that sorta crap all over the place, and with any car. I usually start by telling people not to recommend me anything, just do what I am asking you to do and that is it. Doesn't matter, for "safety" they will tell you a much of crap that is total BS.

[GOLDCYLON]

Originally Posted by secondchance

I finally got a set of Michelin PS2s and had them sent to a local Auto Service shop with a reputation of good equipment and knowledgeable service. I won't name names since I really don't want to mess with someone's livelihood.

However, I am so flabbergasted I had to vent somewhere:
On the positive note tire install on my 18" Fikses were done properly w/o any damage to the rim or the car and road force balance was done properly.

After the installation I was presented with their recommended service:

Brake Fluid flush - $261.97 (this was done by me with WAZOO help about a year ago and the fluid is still crystal clear)
Brake System repair - $60.50 (Driver side front rotor was installed improperly and the brake line was twisted. Came home and corrected it in 20 minutes. Why not tell me when the wheel is off and charge me for it?).
Thermostat Housing Cracked - $620.38 (no idea how they came up with this since I have no coolant leak).
Cooling System Fluid Exchange - $184.69 (I flushed and refilled with coolant and distilled water 6 months ago).
Oil Pressure Swith Replace - $210.99 (they claimed it was leaking).
Replace serpantine belt - $231.17 (really?!)
Front Wheel Bearings-repack - $1,110.86 (yeah! I need them but $1,100?)
Steering Rack & Pinion-Replace - $1,164.50 (I was told due to mileage it should be replaced).
Power Steering Flush - $122.47
Alignment - $242.00 (this would be a good idea except I elected to do this after front wheel bearing replacement)

Grand Total of "recommended service" came to $4,390.90!!!

I am a firm believer that we all need to make a living but recommending services without even verifying whether fluids are bad or not and outright false claim (cracked thermostat housing, oil pressure sender, steering rack) is outrageous!

I thought about sharing my thoughts with the manager but I figured why waste my time and get aggrevated. So, I just nodded my head and told them I will give it a thought and left.

They prob figured if you could afford a new set of 18inch Fikse's that they would pile on. You are your best advocate. The uninformed get screwed all the time.

[ZZZZZR1]

Wow.....

How much did they charge for the tire install?

$120?



David

[secondchance]

Originally Posted by ZZZZZR1

Wow.....

How much did they charge for the tire install?

$120?



David

$203.30. Road force balance and nitrogen fill.

[Daniel_Mc]

Originally Posted by secondchance

After the installation I was presented with their recommended service:
Brake Fluid flush - $261.97 (this was done by me with WAZOO help about a year ago and the fluid is still crystal clear)
Really this should be done every 6 months or if you track the car after each track weekend. It is DIY at just a few bucks where this number came from?
Brake System repair - $60.50 (Driver side front rotor was installed improperly and the brake line was twisted. Came home and corrected it in 20 minutes. Why not tell me when the wheel is off and charge me for it?).
Good customer service would have jsut done this, at no charge, then told you of the issue. That is an easy fix and an easy way to gain a customer’s respect and future business.
Thermostat Housing Cracked - $620.38 (no idea how they came up with this since I have no coolant leak).
Do they even know where it is on a ZR-1? I would have asked just for shiggles and have them show me.
Cooling System Fluid Exchange - $184.69 (I flushed and refilled with coolant and distilled water 6 months ago).
Why so high? Why did you have them mount the tires again? LOL JK
Oil Pressure Swith Replace - $210.99 (they claimed it was leaking).
I had the one on the Z leak and believe me you will know it.
Replace serpantine belt - $231.17 (really?!)
WTH are they on drugs?
Front Wheel Bearings-repack - $1,110.86 (yeah! I need them but $1,100?)
Since when are the hubs on the C4 serviceable? (unless you have the Van Steels)
Steering Rack & Pinion-Replace - $1,164.50 (I was told due to mileage it should be replaced).
This makes no sense... No leaking, no binding, then why? Mileage isn't the only factor.
Power Steering Flush - $122.47
Again WTH?...
Alignment - $242.00 (this would be a good idea except I elected to do this after front wheel bearing replacement)
It is 84 bucks for a four wheel alignment with my guy that is a laser alignment machine and again ALL 4 WHEELS aligned with tax. This mess is not adding up.
Grand Total of "recommended service" came to $4,390.90!!!

My main concern would be how trustworthy is this place to do what they charge you to do. Are you really getting what you pay for?

Just my .02,

Daniel

[efnfast]

Gee, and I thought I was getting it tucked to me for paying $40 to put a plug in a tire at a shop that gets thousands of my dollars every year.

[secondchance]

Hey. They had great coffe - the kind that takes individual packs. I had two cups while waiting. Come to think of it, a local BMW service had the same coffee service. I got it! Stay away from service shop with fancy coffee machine!!!

[BigJohn]

The sad thing is that some men and ladies would bite their hook!!!