Quote:
Originally Posted by spork2367
One thing I would love to see is UPS and/or FedEx shipping options. USPS has been super unreliable for delivery dates. My latest gasket order from you was supposed to be delivered today but tracking says: "Your package will arrive later than expected, but is still on its way. It is currently in transit to the next facility."
Delivery by 9:00 tonight...Pretty sure my post office closes at 4:30...
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I hear your request and understand your reasoning.
However, here is my reasoning for not adding those options.
(1) greatly increases my shipping time for labels
(2) increases my shipping costs for boxes
(3) adds to the shipping cost either for pickup at my residential address or requires me to spend and additional hour and abt 25 mile round trip to take to a UPS and/or FedEx drop
(4)complicates my entire process adding, more shipping vendors, more shipping options, paying shipping bills to UPS and/or FedEx., etc.
True Enough, USPS is lagging behind and UPS is publishing delay notices, and its all because of Covid-19. It affects everyone directly or indirectly.
When things do return to normal, pre-Covid times, USPS shipping will improve too. Trust me on this, those delays eat up a lot of my time & peace of mind, dealing with tracking, answering emails, texts, calls and such. International shipment were REALLY delayed and ended up being costly for us.
I hope this helps to understand that Jerrys Gaskets also feels the effect on our side of the transaction. We are not Jegs or Summit Racing capable with employees and automated software for shipping labels, tracking info, shipping departments and such. "We" is really me, a one horse show with help from a loving wife when needed and she has been frequently.
As an aside to the above, Our household of 3 people, me, my wife and sister-in-law are all past social security age. We just recently, about 2 weeks ago, got over Covid. It infected all 3 of us, probably me the worst. So, perhaps Covid has hit a little closer to home for us than to our customers.
Stay safe & healthy,
Jerry