UPS: Camshafts Damaged
 

Sick to my stomach, shipped off 6 cams total, including 2 regrinds for comparison and masters. Both Exhaust cams 1 regrind and 1 stock had the reluctor broken off.

Had them packed in cardboard(padded), newspaper and bubble wrap

Re: UPS: Camshafts Damaged
 

Dayam, Lee! Do you have the pieces?? - You know where I'm going... Sorry, buddy.

P.

Re: UPS: Camshafts Damaged
 

Need to get some of that spray foam.
We used to use it for shipping Aircraft parts.

:cheers:

Re: UPS: Camshafts Damaged
 

UPS: Camshafts Damaged

Damaging the cam's isnt an easy thing to do. They are quite stout.
I can just imagine how you feel.

Re: UPS: Camshafts Damaged
 

did you not have insurance on them?

That does suck

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Ups will just say they were not "packed correctly" insurance is a joke for damaged items!

Re: UPS: Camshafts Damaged
 

$1000 ins

Re: UPS: Camshafts Damaged
 

will they pay or doing what phrogs said?

Re: UPS: Camshafts Damaged
 

I don't ship anything UPS, I've watched my driver walk over packages in the back of his truck looking for stuff. I also had them refuse to ship something because I wanted to insure it for a couple grand. What a shame.

Re: UPS: Camshafts Damaged
 

I just talked to a cam company, they said they will likely deny because of packaging, and always do.....but he said to stick with it...more than likely they were abusive. Lets face it, with decent packaging(and it was) and good handling this should have never happened.

Re: UPS: Camshafts Damaged
 

ups is dogshit.

Re: UPS: Camshafts Damaged
 

I packaged the hell out of these would appreciate any support:

https://www.facebook.com/#!/ups/post...t=feed_comment

Re: UPS: Camshafts Damaged
 

if you have twitter beat them up on there too.

Re: UPS: Camshafts Damaged
 

No Twitter...I appreciate the support...thanks for the comment Kevin, nice clean and professional!!!

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I am a massive toolbag, but sometime I get the job done.

Re: UPS: Camshafts Damaged
 

Agreed!!! UPS lost my B&B X pipe and it took 2 weeks for them to "find it". Online showed me it got to Greensboro but they said they had no record of it ever arriving there. They've lost my business forever.

Re: UPS: Camshafts Damaged
 

Things have been getting damaged in transit forever, but UPS and Fedex have really been outdoing themselves lately. I had 2 or 3 incidents in the last year alone. Must be pushing for more and more productivity. It is like those guys don't even have time to set stuff down and would rather throw it on the run.

what do you need to do, wooden crates?

Re: UPS: Camshafts Damaged
 

I realize the damage is done and this is not going to help with the current problem, but.... for the future

I ship LT5 cams in a 2" sch 40 PVC pipe with PVC pipe caps on the ends (driven on & taped, not glued) Bundle together with reinforced tape for added strength & protection, then boxed accordingly.

Re: UPS: Camshafts Damaged
 

I just talked to a cam guy, he is now doing the same seeing more damage from carriers.

Re: UPS: Camshafts Damaged
 

Yikes Lee that sucks

Re: UPS: Camshafts Damaged
 

i've been shipping/receiving stuff via USPS for a decade and I can count on one hand the problems i've had with them. Just returned an ECM to a friend on the other side of the country, with $200 insurance cost me $15 and took 2 days. no idea why anyone uses anything else

Re: UPS: Camshafts Damaged
 

Lee,

Who has the camshafts? You need to be very careful how you handle the claim with them. Possession of them is important. I believe that if a person pushes really hard and they're either in UPS's possession or on the other end of the delivery and they make a "pick up" because of the damage claim, the material can disappear and then it's a monetary issue only. Then it get's really nasty and I'm sure the insured aspect of the ship doesn't come near the value of the material. You need to be very cautious regarding "possession".

If they were at the other end of the delivery I might try to just get the inspection done there, documented well with snap-shots but making sure the material stayed with the receiver. Was the damage to the containers "noted" by the people receiving the material?

Can't stress enough - possession!

Re: UPS: Camshafts Damaged
 

I am not going to mess around, if they deny I will file a smalls claims suit as property was shipped in IL and stayed in IL.

UPS will not honor any claim unless they are able to pick up the item and inspect.

Bottom line they are going to deny and I will need to be aggressive.

Re: UPS: Camshafts Damaged
 

Form recent personal experience with UPS a shipment from NH arrived with the box partially crushed. Looked like an accordion. I made the UPS guy stay here until I unpacked it and when he saw the damage he said would you like me to file a claim. To which I replied no because I had waited a week to get the part and the damage would not affect functionally. It was cosmetic damage and the part is not seen anyway.

Re: UPS: Camshafts Damaged
 

Lee, I had a similar experience with them. I was polite & patient, they d*cked me around for 2 weeks, I then called the main office for a determination, they said they were going to deny the claim, then I stated "small claims court & my brother is a attorney", the lady said hold on, then they paid. Moral of story......Polite, Patience, then aggressive & make your "kid" a attorney!

Re: UPS: Camshafts Damaged
 

I used to work for UPS on the sunrise shift. I've seen package jam's on the feeder belts all the time. Sometime destroying the package. Oakland Hub had cages. Sometimes packages get stuck under and in-between cages. Nothing new...

If something was rare and expensive. I would ship them Next Day Air. In Oakland they were unloaded at the end of the ground packages unload.

Re: UPS: Camshafts Damaged
 

I work in insurance and an familiar with the process....not sure why commercial is so difficult. I guess its less cut and dry vs Auto/Home....and they are self insured so more to lose. But they live off speed in their business model...so they know they will damage property.

I am going to be quick to file a small claims court form. I hate being involved with this type of stuff because you have to be an
***.
Not my first rodeo in the legal system

My daughter has autism, and we found ourselves in a legal battle with the school, they failed to provide her with an assistant and instead used threats, such as shipping her 3 hours away for school to get us to go away. When the attorney wanted $21K to handle our case, I took it on myself instead.

I beat their attorney and now my daughter attends a private school at 30X the cost of the simple request I submitted.....I also have a masters in legal research and writing.

So I guess this will turn into a test of wills....legal system is a crapshoot

Re: UPS: Camshafts Damaged
 

Bummer is this package only went 200 miles

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Well said Tim!!! Gotta coin that phrase...

Maybe one of the ZR-1 commandments?

:cheers:

David

Re: UPS: Camshafts Damaged
 

my wife's an attorney...close enough?

Re: UPS: Camshafts Damaged
 

Just not looking forward to dealing with the BS...and sick to see parts like this get damaged

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The 'possession' claim is valid. If it isn't insured well on the way out, you can insure it on the way back. No doubt they are wise to that, but they know damn well who broke it.

In my $800 debacle, the seller was a lawyer in TX. he handled it and I got my money back in about 4 weeks after fedex payed him.

Re: UPS: Camshafts Damaged
 

Lee, sorry to hear of your loss....fight like hell brother!

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Hey Lee

Hope it was not my fault.
I make the smoothest landings at UPS (IMO :-D).

Best of luck with this. Big Brown can be tough to deal with.

Regards

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LOL definately not you.....someone either dropped or threw the package

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I agree.

The key is to be tenacious...AND to bring or threaten to bring an attorney into the picture, apparently. BTDT x2 with "that certain freight company" It took over a year, and an "Esquire" on the letterhead to break things loose.

FWIW, "The Rainmaker" novel by Gresham (sp?) was eye-opening, far as "standard operating procedure" goes for (in that case) a medical insurance company. But, as I read the book, I couldn't believe how it was like reading the playbook for the freight company's antics!! Something like this;

1. First + second time the claim is presented - DENIAL letter(s) , regardless of circumstances
2. Open a claim investigation, request information, more information, assure progress is being made, DENIAL LETTER.
3. ....
4. ....
5. ....
6. Claimant gives up, OR
7. Claimant lawyers up = pay the claim, if legitimate.

It sucks... Hang in there, Bud.

P.

Re: UPS: Camshafts Damaged
 

I owned a courier & delivery for 20 years.

Not ONCE did I have a claim levied...

Re: UPS: Camshafts Damaged
 

Well not sure if this is an admission...package damaged?

Mattoon, IL, United States 11/20/2013 5:02 P.M. The package was damaged in transit. UPS will attempt to notify the sender with the details / All merchandise is being returned. UPS will notify the sender with details of the damage. 11/20/2013 5:02 P.M. The package was damaged in transit. UPS will attempt to notify the sender with the details

Re: UPS: Camshafts Damaged
 

Better screen capture that UPS webpage before it changes

Re: UPS: Camshafts Damaged
 

Already did:)